We understand that sometimes things don’t work out — and that’s okay! If your purchase isn’t quite the right fit, you’re welcome to return it.
14-Day Return Window
You may return eligible items within 14 days of delivery for a refund, as long as they are:
- In original condition
- In the original packaging
- Unused, unwashed, and undamaged
Returns must be initiated within 14 days of receiving your order.
Non-Returnable Items
Please note that made-to-order or customized items are non-refundable. Other non-eligible items may include:
- Personalized or engraved products
- Clearance or final sale items (unless defective)
If you’re unsure whether your item is returnable, feel free to contact us first.
Cancellation Policy
For order cancellations before shipment, a 5% cancellation fee will be deducted from your refund. This fee covers the non-refundable transaction costs charged by our payment processor (e.g., Shopify, PayPal).
Refund Options
You may choose between:
- A refund to your original payment method, or
- A store credit for future purchases
Refunds will be processed within 2–3 business days after we receive and inspect your return.
Return Shipping
- Buyers are responsible for return shipping costs
- We do not provide prepaid return labels
- We recommend using a trackable shipping service to ensure safe delivery
How to Start a Return
To initiate a return, please get in touch with us using the contact form on our website or reach out via email at:
📧 daiyuan@deskcalendarcalendars.com
Our customer service team will guide you through the process.
We’re here to help make things right. Don’t hesitate to get in touch if you have questions about a return or your specific item!