Refund policy

Thank you for shopping at deskcalendarcalendars.com. We want you to be delighted with your purchase. Please read our refund and return policy carefully.

30-Day Return Policy

We offer a 30-day return policy, which means you have 30 calendar days after receiving your item to request a return.

To be eligible for a return:

  • The item must be in the same condition as received – unused, unworn, with original tags and in the original packaging
  • A valid receipt or proof of purchase must be provided

Items Not Eligible for Return

Certain types of items are non-returnable, including:

  • Perishable goods (e.g., food, flowers, plants)
  • Personal or sanitary items (e.g., beauty or grooming products)
  • Customized or personalized items
  • Hazardous materials, flammable liquids or gases
  • Gift cards and items purchased on sale or clearance

If you are unsure whether your item qualifies, feel free to contact us before placing your order.

Start a Return

To initiate a return, please get in touch with us at:
📧 daiyuan@deskcalendarcalendars.com

Once your return is approved, we’ll send you:

  • A prepaid return shipping label
  • Instructions on how and where to send the package

Note: Items sent back without first requesting a return will not be accepted.

Order Cancellations

If you request to cancel your order before shipment, please note that an 8% cancellation fee will apply to cover non-refundable payment processing costs charged by our eCommerce platform.

Damaged or Wrong Items

Please inspect your order upon delivery. If your item is:

  • Damaged or defective
  • Incorrect or incomplete

Contact us immediately at daiyuan@deskcalendarcalendars.com with photos and order details. We will do our best to resolve the issue promptly.

Exchanges

We do not offer direct exchanges. If you need a different item, we recommend:

  1. Requesting a return for the original product
  2. Placing a new order for the desired item

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If approved:

  • Your refund will be issued to your original payment method
  • Please allow additional time for your bank or credit card provider to process and post the refund

Need Help?

If you have any questions about returns, refunds, or order issues, please get in touch with our customer service team:

📧 daiyuan@deskcalendarcalendars.com

We’re here to help!